Hello
I'm the person who posted about a bicycle fork issue on the free discussion board.
Me: I discovered a crack while flipping over my bicycle during a puncture.
Me: I sent photos and details via email through Gusto's website
-Summary: I inquired about the fork replacement process due to a crack on the fork part near the frame arm where the brake hose comes out
I mentioned it was a new car model from 2024, purchased second-hand in 2025.
Gusto: For safety, have it inspected at a specialist shop and get other checks done besides the fork (bring the quality warranty certificate).
Me: After inquiring at Shop A (around 8 AM) and waiting for a response, I inquired again at Shop B (around 3-4 PM)
Shop B: The fork alone cannot be purchased separately (a warranty certificate is required).
Shop A: Same response.
Me: Feeling frustrated with the lack of answers, I posted my feelings and situation on Dosa (Korean bike community).
Comments were posted and I received an email from Gusto.
Gusto: Requested the vehicle/frame number.
Me: I sent a photo of the frame number via email.
Gusto: Asked if I was aware they had inquired Shop A and asked if Shop A was nearby.
Me: I said Shop A was nearby.
Gusto: Received confirmation that only the fork can be purchased (confirmed this late)
Gusto: I saw you posted on Dosa, could you please notify them of the additional information?
I apologize for the miscommunication between our company staff members, but I'm concerned that if the issue were to escalate, it might negatively affect those employees.
Thank you.
Me: Rather than prioritizing the Dosa post in the Korean bicycle community,
please provide me with an answer about whether I can obtain a fork for the Gusto Cobra model or receive parts from a nearby repair shop at a cost to continue operating my bicycle.
The first specialist shop I contacted was Shop A.
The second specialist shop I contacted was Shop B.
Both shops sent emails to Gusto trying to obtain the parts, and both shop representatives responded that they could not obtain the fork alone.
I will wait for a response from Gusto headquarters.
Gusto: Our company has a total of 3 employees including myself.
Yesterday, while I was visiting a business partner, my staff member inquired with the headquarters staff, and the headquarters staff told my staff member that only the fork cannot be purchased separately and that the frame and fork must be purchased together, so that information was communicated to the specialist shop. Since forks had been previously supplied as individual items to other specialist shops, I found this strange and confirmed with the headquarters technical manager today to provide this clarification email.
Depending on the usage period, there may be some color differences between the supplied fork and the current frame.
Me: I understand. Thank you for the response.
Shop A: Communication proceeded via phone call
- Received confirmation from Gusto headquarters that they would send the fork, and will schedule and proceed with repairs.
This is how it was resolved.
While it feels like it was only resolved after posting on Dosa, since it has been resolved, if other Gusto users have problems,
I believe Gusto will respond actively.
Thank you for sympathizing with my post,
for commenting,
and I want to express my sincere gratitude to Dosa members who looked up information for me.
Thank you for reading this long post.
I always wish you good health and safe riding!
