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근무지
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Cilegon, IndonesiaCilegon, IndonesiaCilegon, Indonesia |
우대사항
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인도네시아 현지 근무 경험자, IT업종 근무 경험자, 인도네시아어 및 영어 중급이상Pengalaman kerja di Indonesia, Pengalaman kerja di bidang TI, Tingkat menengah ke atas dalam Bahasa Indonesia dan InggrisIndonesia local work experience, IT industry work experience, Indonesian and English intermediate or above |
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담당업무
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① 서비스 운영 총괄
LCI SM 서비스 운영 표준 프로세스 수립·관리
서비스 품질 기준(SLA/KPI) 설계 및 성과 모니터링
주요 운영 지표(트래픽, 처리 시간, 오류율, 응답 품질 등) 분석 및 보고
② 이슈 관리 및 커뮤니케이션
고객사·내부 요청·장애·문의 등 운영 이슈의 접수·분류·우선순위 관리
고객사/내부 이해관계자와 주기적 커뮤니케이션 및 운영 현황 공유
③ 운영 프로세스 최적화
운영 매뉴얼, 가이드, 체크리스트 등 문서화 체계 관리
팀원 온/오프보딩, 근태, 야근, 휴가 관리 및 지원
④ 팀 운영 및 리더십 역할
SM 담당자 업무 분배 및 우선순위 관리
팀 목표(KPI) 수립 및 달성률 관리
운영 인력 육성(멘토링, 역량 개발)① Pengelolaan Operasional Layanan
* Menetapkan dan mengelola standar proses operasional layanan LCI SM.
* Merancang kriteria kualitas layanan (SLA/KPI) dan memonitor performanya.
* Menganalisis dan melaporkan indikator kinerja operasional utama (lalu lintas, waktu pemrosesan, tingkat kesalahan, kualitas respons, dll.).
② Manajemen Isu dan Komunikasi
* Menerima, mengklasifikasikan, dan mengelola prioritas isu operasional seperti permintaan pelanggan, permintaan internal, gangguan, dan pertanyaan.
* Berkomunikasi secara berkala dengan pelanggan/pemangku kepentingan internal dan berbagi status operasional.
③ Optimasi Proses Operasional
* Mengelola sistem dokumentasi untuk manual operasional, panduan, daftar periksa, dll.
* Mengelola on/offboarding tim, absensi, lembur, dan cuti serta memberikan dukungan.
④ Manajemen Tim dan Peran Kepemimpinan
* Membagi tugas dan mengelola prioritas bagi staf SM.
* Menetapkan target tim (KPI) dan mengelola tingkat pencapaiannya.
* Mengembangkan SDM operasional (mentoring, pengembangan kompetensi).Service Operation Overall Management
Establish and manage LCI SM service operation standard processes.
Design and monitor service quality standards (SLA/KPI).
Analyze and report on key operational indicators (traffic, processing time, error rate, response quality, etc.).
Issue Management and Communication
Receive, classify, and prioritize operational issues such as customer requests, internal requests, failures, and inquiries.
Communicate regularly with customers/internal stakeholders and share operational status.
Operation Process Optimization
Manage documentation systems for operation manuals, guides, checklists, etc.
Support team member onboarding/offboarding, attendance, overtime, and vacation management.
Team Management and Leadership
Assign tasks and prioritize work for SM personnel.
Set and manage team goals (KPI).
Develop operational personnel (mentoring, capacity development). |
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학력
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무관Tidak relevanIrrelevant |
제출서류
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이력서(사진첨부), 자기소개서(한글/영문), 자격증 사본Curriculum vitae (lampiran foto), surat pengantar diri (bahasa Korea/Inggris), salinan sertifikatResume (photo attached), Personal Statement (Korean/English), Copies of Certificates |
