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A message to trimm customers
We sincerely apologize that normal repairs and sales have not been possible regarding trimm. We are deeply aware that leaving our valued customers' products unattended without any explanation is inexcusable, and we are reflecting on this seriously. We are truly sorry.
There have been many difficulties along the way. Ultimately, I was left as the sole representative of the company, and we are currently undergoing rehabilitation proceedings. We received a request to vacate our previous office and had to move urgently, which put us in a difficult position for repairs and assembly. At that time, we should have sought understanding from our customers and resolved the situation, but I personally panicked and only focused on survival. We apologize again for this.
We are still trying to return to normal, one step at a time. First, we will start with repairing the products in front of us.
For those who wish to have their products repaired, please send them to the address below.
Raysio Co., Ltd.
8 Euteum-ro, Deokyang-gu, Goyang-si, Gyeonggi-do, 1106
Please enclose a note with the product stating the symptoms (what part is malfunctioning) and the address where you would like to receive a reply. We will process them in order of receipt. Due to the backlog of repairs, it is difficult to specify an exact completion date. We apologize for any inconvenience this may cause.
KakaoTalk or phone customer service will be unavailable for the time being. Please understand that responding to CS inquiries can lead to a situation where I am unable to even carry out the necessary repair work due to panic disorder.
We are aware that some of our customers have outstanding financial issues with us. We sincerely apologize for not addressing this issue sooner. Please email
support@trimm.bike, and we will respond in order.
Through this experience, I have realized how inadequate I am. Nevertheless, to continue providing services to our existing customers, we have chosen rehabilitation over bankruptcy and are trying to get back on our feet. Please understand with a generous heart.
