This is a partial quote from an SBS Biz article.
https://n.news.naver.com/article/374/0000534565
Since yesterday afternoon (22nd), posts from consumers saying that their refrigerators suddenly stopped working have been continuously uploaded to Samsung Electronics product communities such as 'Samsung Members' and some home appliance IT online communities.
What they have in common is that they updated the refrigerator software through Samsung's smart home platform, 'SmartThings'. They complained that the internal lighting of the refrigerator went out, the refrigeration and freezing functions stopped, or that there was no further progress from the 'updating' display. ……
Samsung Electronics announced yesterday afternoon that an error occurred during the internal testing process related to the refrigerator software update.
The company explained that it immediately stopped testing after receiving reports of the problem and is currently operating an emergency response system.
The company aims to complete the restoration by tomorrow (24th) at the latest and plans to take sequential measures for the products affected by the problem.
Especially during the Chuseok holiday period, if there are urgent cases such as the refrigeration and freezing functions not working, engineers will visit directly.
The company plans to individually notify customers who have not yet filed for service.
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