Lotte Innovate Indonesia

59.27.***.***

04. 07

구인정보 요약
회사명	PT Lotte Innovate IndonesiaLotte Innovate Indonesia	웹사이트	LOTTE Innovate's Global Infrastructure Business in Indonesia
근무지	Cilegon, IndonesiaCilegon, IndonesiaCilegon, Indonesia	우대사항	Indonesia local work experience, IT industry work experience, Indonesian and English intermediate or above
담당업무	Service Operation Overall Management Establish and manage LCI SM service operation standard processes. Design and monitor service quality standards (SLA/KPI). Analyze and report on key operational indicators (traffic, processing time, error rate, response quality, etc.). Issue Management and Communication Receive, classify, and prioritize operational issues such as customer requests, internal requests, failures, and inquiries. Communicate regularly with customers/internal stakeholders and share operational status. Operation Process Optimization Manage documentation systems for operation manuals, guides, checklists, etc. Support team member onboarding/offboarding, attendance, overtime, and vacation management. Team Management and Leadership Assign tasks and prioritize work for SM personnel. Set and manage team goals (KPI). Develop operational personnel (mentoring, capacity development).
학력	무관Tidak relevanIrrelevant	제출서류	Resume (photo attached), Personal Statement (Korean/English), Copies of Certificates
제출기한		서류제출/문의처	Nur Fajri (HR Manager) +62823 9716 7716 hrga@lotteinnovate.id

구인정보 요약

회사명

Lotte Innovate Indonesia

웹사이트

LOTTE Innovate's Global Infrastructure Business in Indonesia

근무지

Cilegon, Indonesia

우대사항

Indonesia local work experience, IT industry work experience, Indonesian and English intermediate or above

담당업무

Service Operation Overall Management Establish and manage LCI SM service operation standard processes. Design and monitor service quality standards (SLA/KPI). Analyze and report on key operational indicators (traffic, processing time, error rate, response quality, etc.). Issue Management and Communication Receive, classify, and prioritize operational issues such as customer requests, internal requests, failures, and inquiries. Communicate regularly with customers/internal stakeholders and share operational status. Operation Process Optimization Manage documentation systems for operation manuals, guides, checklists, etc. Support team member onboarding/offboarding, attendance, overtime, and vacation management. Team Management and Leadership Assign tasks and prioritize work for SM personnel. Set and manage team goals (KPI). Develop operational personnel (mentoring, capacity development).

학력

Irrelevant

제출서류

Resume (photo attached), Personal Statement (Korean/English), Copies of Certificates

제출기한

서류제출/문의처

Nur Fajri (HR Manager) +62823 9716 7716 hrga@lotteinnovate.id

Number of Employees	100 people
Establishment Date	2010-10-18
Industry	IT
Recruitment Field and Number of People	Manager Operational SM Customer IT Team Operation Manager (Korean)/ 1 person
Recruitment Conditions	To be discussed after interview
Desired Salary Level	To be discussed after interview
Family Accompaniment	To be discussed after interview
Gender	Irrelevant
Working Days/Hours	Working days/hours
Application Method	Application method
Submission Deadline (Details)	Continuous acceptance

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Lotte Innovate Indonesia

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